Technical Implementation Manager

Job Summary

Owning the onboarding experience for new accounts, the full-time remote Technical Implementation Manager will guide customers through configuration, training, and post-launch support while building repeatable processes to ensure successful implementations.

Key Responsibilities

• Own the end-to-end onboarding experience for new accounts across the Nutrislice platform
• Lead kickoff calls, configuration, training, and go-live for assigned accounts
• Support the broader Customer Success team with check-ins, renewal assistance, and product guidance as needed

Required Qualifications

• 3+ years of experience in software implementation or technical onboarding at a SaaS company
• Demonstrated ability to manage complex implementations with multiple stakeholders
• Experience building or improving implementation processes and documentation
• Familiarity with food service operations, K-12, higher education, or corporate dining is a strong plus
• Experience with Salesforce, ChurnZero, or similar CRM/CS tools is a plus