Technical Implementation Specialist

Job Summary

Supporting the setup and ongoing maintenance of dealership data integrations, the full-time Technical Implementation Specialist will serve as a key contact for dealerships and vendors, ensuring accurate configuration and validation of customer data in a remote work environment.

Key responsibilities

• Configure dealership data integrations and manage onboarding tasks with dealerships and vendors
• Troubleshoot data and configuration issues, responding to customer inquiries via multiple communication channels
• Document customer interactions and collaborate with internal teams to improve processes and customer experience

Required qualifications

• Minimum 2 years of experience in customer support, technical support, or related customer-facing roles
• Minimum 1 year of successful remote work experience
• Intermediate to advanced Excel skills, including filtering and sorting data files
• Experience using Salesforce, CRM software, or ticketing systems
• High school diploma or equivalent