Technical Implementation Specialist

Job Summary

A company is looking for a Technical Implementation Specialist.

Key Responsibilities

• Configure the platform for new customers and use cases to improve implementation processes
• Engage with customers to gather feedback, understand needs, and guide timelines for follow-up tasks
• Provide omnichannel support and develop documentation on best practices for the platform

Required Qualifications

• 2+ years of experience in Implementation, Technical Account Management, or a related field, preferably in SaaS or healthcare technology
• Direct experience in customer-facing roles or managing customer relationships
• Proficient in SQL and experience with CRM systems (e.g., Salesforce)
• Familiarity with healthcare operations and regulatory compliance is a plus
• BA/BS degree preferred