Technical Implementation Specialist

Job Summary

A company is looking for a Technical Implementation Specialist to guide customers through the onboarding process and ensure successful implementation of their services.

Key Responsibilities

• Lead onboarding projects from kickoff to go-live, ensuring proactive communication and clear expectations
• Translate customer goals into actionable configurations and workflows, simplifying technical concepts for non-technical users
• Prepare, map, and validate customer data using CSV/Excel for accurate imports

Required Qualifications

• 3+ years of full-time experience in SaaS implementation or onboarding
• Proven ability to lead customer implementations end-to-end with minimal ramp-up
• Strong project management and stakeholder communication skills
• Comfort preparing and validating customer data using CSV/Excel
• Familiarity with workflow automation tools and experience using AI tools to improve work processes