Technical Implementation Specialist

Job Summary

A company is looking for a Technical Implementation Specialist to support clients in utilizing their AI-driven customer service platform.

Key Responsibilities

• Set up and configure client accounts for a smooth onboarding experience
• Implement and customize solutions based on client-specific business needs
• Integrate the platform with external systems and provide ongoing support for implemented solutions

Required Qualifications

• Background in Implementation, Technical Onboarding, or Services in a SaaS environment
• Fluency in English (C1 level) with the ability to explain technical details to non-technical users
• Experience with APIs and JSON structures
• Knowledge of customer experience platforms such as Tidio, Zendesk, HubSpot, or Salesforce
• Basic coding experience in JavaScript or Python is a plus