Technical Implementation Specialist

Job Summary

To support a seamless onboarding experience for customers, the full-time remote Technical Implementation Specialist will coordinate implementations and technical integrations from kickoff to go-live while collaborating with cross-functional teams to resolve issues and ensure customer success.

Key responsibilities

• Lead customers through the onboarding and implementation process from kickoff to go-live
• Coordinate implementation timelines, milestones, and deliverables to support successful deployments
• Facilitate customer meetings and communications throughout the implementation process

Required qualifications

• 4+ years' experience in implementation, customer success, technical support, or a similar customer-facing technical role
• Experience working directly with customers in a SaaS or technology environment
• Working knowledge of APIs, data integrations, system configuration, or data workflows
• Experience supporting integrations such as SSO, rostering, or data synchronization
• Demonstrates a structured approach to troubleshooting technical issues and recognizing when escalation is required