Technical Lead, End User Services
Job Summary
Seeking a strategic and technically proficient Technical Lead, End User Services, the full-time remote position will oversee endpoint management and collaboration tools, managing three direct reports and ensuring governance across over 15,000 devices globally.
Key responsibilities
- Lead global standards for endpoint provisioning and lifecycle management, including Windows, MacOS, and mobile device management
- Own the collaboration platform roadmap and enforce related policies while partnering with key stakeholders
- Manage MSPs and external vendors, defining performance metrics and ensuring continuous improvement
Required qualifications
- 7+ years in technical roles focused on endpoint management and enterprise IT
- Proven experience managing MSPs and external vendors
- Deep familiarity with endpoint management tools such as Intune, Autopilot, SOTI, and Nexthink
- Strong understanding of collaboration tools, including Office 365, Teams, and Slack
- Advanced experience in scripting, software packaging, and process automation
Complete Job Description
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