Technical Lead, Google CCAI

Job Summary

A company is looking for a Google Cloud Contact Center AI (CCAI), Technical Lead.

Key Responsibilities

• Design and oversee the implementation of Dialogflow CX architectures and integrations with external systems
• Develop secure, scalable webhooks and middleware to connect AI agents to backend APIs
• Lead performance tuning and optimization efforts, analyzing conversation logs for continuous improvement

Required Qualifications

• 8+ years in Software Engineering or Cloud Architecture, with 3-5 years focused on Google CCAI
• Deep expertise in the Google Cloud AI stack, including Dialogflow CX and Vertex AI
• Proficiency in Python, Node.js, or Java for backend development
• Experience with REST APIs, gRPC, and security protocols
• Preferred certifications: Google Cloud Professional Machine Learning Engineer and Google Cloud Professional Cloud Architect