Technical Lead IT Operations
Job Summary
To provide hands-on technical leadership for IT support and operations, the full-time Technical Lead IT Operations will manage complex technical issues, lead troubleshooting efforts, and improve support operations in a remote environment.
Key responsibilities
- Serve as the senior technical escalation point for complex IT and Operational Support issues, owning incidents from investigation to resolution
- Coach and mentor IT Support team members on troubleshooting methodologies and establish clear escalation paths
- Administer and improve core IT systems, ensuring strong operational controls around user access and device security
Required qualifications
- 5+ years of experience in IT support, systems administration, or technical support engineering, preferably in a healthtech environment
- Experience operating at a Senior, Lead, or L3 support level with ownership of complex technical escalations
- Strong hands-on troubleshooting skills across Windows/MacOS, mobile device support, and networking
- Familiarity with HIPAA-conscious IT operations and security practices
- Strong documentation habits with experience developing runbooks or standard operating procedures
Complete Job Description
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