Technical Lead Manager

Job Summary

A company is looking for a Technical Lead Manager to oversee the development of AI-powered customer experience solutions.

Key Responsibilities

• Define the AI technical strategy for customer experience and manage the technical roadmap for AI agents
• Collaborate with cross-functional teams to identify and implement AI solutions that enhance customer interactions
• Lead and mentor a senior engineering team, ensuring high-quality execution and fostering a culture of innovation

Required Qualifications

• 7+ years of software engineering experience, including 2 years in a leadership role
• Experience with LLM-powered conversational AI and delivering customer-facing products
• Strong systems design expertise and ability to build reliable, observable services
• Proven track record in defining technical strategy and roadmaps for AI-driven solutions
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience