Technical Management Support Lead

Job Summary

A company is looking for a Technical Management Support Lead.

Key Responsibilities

• Oversee the delivery of end-user technology support services for the Department of Health and Human Services
• Serve as the primary point of contact for technology management functions, coordinating with federal stakeholders and the Program Manager
• Manage distributed teams and support operations under strict service level agreements to ensure high-quality service delivery

Required Qualifications

• Extensive hands-on experience managing end-user IT support services in a large-scale enterprise environment
• Proficiency with ServiceNow and ITSM workflows for effective service delivery
• Demonstrated leadership in high-availability, SLA-driven environments
• ITIL Certification (v3 or v4) or equivalent service management expertise
• Work authorization in the United States is required