Technical Manager, Product Support

Job Summary

A company is looking for a Technical Manager, Product Support.

Key Responsibilities:

• Provide oversight and leadership to the Product Support team, ensuring high performance and professional growth
• Evaluate existing practices, identify opportunities for process improvement, and implement changes to drive efficiency
• Maintain a strong technical understanding of products to provide escalation support and customer engagement

Required Qualifications:

• Bachelor's degree in a relevant field, or equivalent combination of education and experience
• 8+ years of experience managing customer-facing, technical support or engineering teams
• Proven leadership and team management skills
• Strong organizational and decision-making skills with a focus on accountability and results
• Experience defining, measuring, and reporting operational performance metrics