Technical Onboarding Manager
Job Summary
Partnering with customers throughout their onboarding journey, the full-time Technical Onboarding Manager will leverage healthcare experience and EHR knowledge to guide clients in achieving integration goals and successfully launching their first integrations in a remote work environment.
Key responsibilities:
- Manage multiple customer onboarding projects, ensuring technical and operational readiness for integration
- Provide training and troubleshooting support as customers develop against the API and create integration documentation
- Collaborate with internal teams to maintain customer success plans and manage escalations effectively
Required qualifications:
- 5+ years of experience in a technical, client-facing role within Healthcare IT or EHR implementation
- Hands-on experience with healthcare integration standards such as HL7v2, FHIR, and modern APIs
- Deep understanding of clinical workflows and experience with Electronic Health Record (EHR) systems
- Proven ability to manage multiple software projects concurrently from start to finish
- Self-driven work ethic with a high degree of autonomy and initiative
Complete Job Description
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