Technical Onboarding Specialist

Job Summary

To support the onboarding of new partners and products, the full-time Technical Onboarding Specialist will provide hands-on training and mentorship for Partner Resellers on voice and UCaaS platforms while managing complex migrations and ensuring successful product provisioning in a fully remote environment.

Key responsibilities:

• Provide ongoing technical training and enablement for partners and customers on products and processes
• Administer partner onboarding and migration programs to ensure operational viability and effective implementation
• Identify and resolve issues impacting partner and customer success during the onboarding process

Required qualifications:

• Bachelor's degree or equivalent experience
• 5+ years of experience in VoIP telephony system configuration and implementation
• 5+ years of experience configuring and provisioning hosted VoIP solutions on a soft switch platform
• Demonstrated knowledge of IP configurations, WAN, LAN, VLAN, and firewall setup
• Broad understanding of VoIP telephony business applications and related technologies