Technical Operations Analyst

Job Summary

A company is looking for a Technical Operations Analyst who will drive operational excellence across technology teams.

Key Responsibilities

• Define and maintain KPIs to measure organizational effectiveness and analyze data for actionable insights
• Configure and administer tools like Aha!, Azure DevOps (ADO), and Power BI, ensuring data integrity across systems
• Coordinate Agile planning activities, maintain accurate team records, and facilitate process improvement initiatives

Required Qualifications

• Bachelor's degree in Business, Data Analytics, Information Systems, or a related field
• 2-4 years of experience in analytics, operations, or process management
• Proficiency with Power BI, Azure DevOps (ADO), and Aha! (or similar tools)
• Experience coordinating Agile ceremonies and familiarity with Scrum or SAFe frameworks
• Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen) is preferred