Technical Operations Coordinator

Job Summary

A company is looking for a Technical Operations Coordinator to manage member-facing processes and enhance operational efficiency.

Key Responsibilities:

• Execute high-volume workflows while identifying opportunities for streamlining and scaling
• Monitor task queues and SLAs to ensure timely and accurate delivery
• Maintain and update SOPs and process documentation for assigned workflows

Qualifications:

• 0-2+ years of experience in healthcare operations, product operations, or technical operations roles
• Proficient with Google Sheets, Slack, and ticketing platforms (e.g., Zendesk, Jira)
• Experience with or interest in workflow automation tools or scripting
• Previous working experience with SQL
• Ability to follow detailed instructions and execute repeatable processes at scale