Technical Operations Engineer
Job Summary
Supporting the day-to-day operations of a fintech platform, the full-time remote Technical Operations Engineer will ensure reliable service delivery, manage customer issues, and collaborate with cross-functional teams to enhance operational stability and customer experience.
Key responsibilities
- Deliver L2 technical support to clients via various channels while managing case lifecycles and maintaining accurate records
- Ensure system reliability and stability through effective monitoring, alerting, and incident management practices
- Document technical solutions, runbooks, and knowledge base articles for reuse across support and engineering teams
Required qualifications
- Minimum 3 years of experience in a technical support role, preferably in fintech or regulated environments
- Experience with cloud-based technologies such as Azure, AWS, or GCP
- Strong knowledge of service desk operations and incident management
- Proficiency in tracing and resolving issues using logging and database query tools
- Legally authorized to work in the country where the role is based without requiring visa sponsorship
Complete Job Description
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