Technical Operations Lead

Job Summary

A company is looking for a Technical Operations Lead to manage and enhance support systems and workflows.

Key Responsibilities

• Own and optimize Zendesk and other core Support systems, including administration and improvements
• Manage AI-based deflection tools and workflows to enhance efficiency and member support experience
• Create dashboards and reporting to assist Support leaders in monitoring performance and decision-making

Required Qualifications

• 5+ years of experience in technical operations, support operations, business systems, or systems administration
• Experience as the primary administrator for a support ticketing platform, preferably Zendesk
• Proven track record in implementing new tools and integrating systems in fast-paced environments
• Strong experience with systems administration, workflow automation, and process improvement
• Experience with data visualization tools like Tableau and Snowflake