Technical Operations Manager

Job Summary

A company is looking for a Technical Operations Manager to enhance operational execution and change delivery in a regulated payments environment.

Key Responsibilities

• Identify operational pain points and drive process redesign and system enhancements
• Coordinate operational incident management and ensure service continuity
• Oversee cross-functional coordination and delivery across various teams

Required Qualifications

• 5+ years of experience in operations, service management, or a similar role in fintech or regulated environments
• Experience in driving process improvements and system changes in partnership with technical teams
• Proven ability to coordinate incidents and manage operational issues effectively
• Experience with vendor management and tracking service level agreements
• Strong operational and analytical mindset, utilizing data for performance improvement