Technical Operations Manager

Job Summary

Technical Operations Manager, responsible for managing technical operations and client relationships in a full-time remote role, ensuring client satisfaction and adherence to regulations while overseeing operational services and account expansion.

Key Responsibilities

• Manage platform operations and oversee service requests, ensuring adherence to ITIL processes
• Lead client communications and operational status reviews, maintaining strong business relationships
• Ensure client satisfaction with managed services and assist in managing commercial aspects of engagements

Required Qualifications

• 2-4+ years of Technical Operations Management experience, preferably in contact center environments
• Proven client management capabilities, including relationship building and issue resolution
• Hands-on experience with contact center technologies such as CTI, ACD, IVR, and CRM systems
• Advanced organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Foundational project management experience is a plus