Technical Operations Manager

Job Summary

Leading the operational integrity of systems supporting healthcare eligibility and enrollment, the full-time salaried Technical Operations Manager will oversee daily operations, manage a diverse team, and ensure compliance with regulatory standards while driving continuous improvement in technical workflows.

Key responsibilities

• Oversee daily operations related to eligibility and enrollment data, focusing on 834 EDI file processing and reconciliation
• Manage, lead, and mentor a diverse team of EDI Specialists, Analysts, and Developers
• Collaborate with IT and business teams to ensure accurate and timely transmission of 834 files to and from trading partners

Required qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 7+ years of experience in technical operations, preferably within healthcare or insurance
• 5 years minimum managing a high performing team with diverse responsibilities
• Strong understanding of ANSI X12 834 file format and EDI transaction sets
• Experience with enrollment platforms such as HealthEdge, Mphasis, or Facets