Technical Operations Specialist
Job Summary
Serving as the primary technical point of contact for media and client partners, the full-time remote Technical Operations Specialist will manage the onboarding, integration setup, and troubleshooting processes to ensure seamless operations and reduce reliance on engineering resources.
Key responsibilities
- Lead technical onboarding for new partners, managing setup from configuration through launch
- Provide hands-on API and integration support, including troubleshooting data flow issues
- Own and maintain technical documentation, standardizing processes and identifying opportunities for improvement
Required qualifications
- 1-3+ years of experience working with external technical partners or clients
- Technical aptitude with a background in engineering, computer science, or technical problem-solving
- Comfortable reading API documentation and working with XML/JSON
- Experience with API testing tools is a plus
- Strong written communication skills to translate technical findings for partners with varying technical knowledge
Complete Job Description
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