Technical Operations Specialist
Job Summary
To support customer success initiatives, the full-time remote Technical Operations Specialist will manage client interactions, own support tickets from start to finish, and contribute to data quality checks and process improvements.
Key Responsibilities
- Handle client interactions with professionalism, ensuring timely ticket ownership and resolution
- Conduct data quality investigations, verifying integration status and documenting findings for technical review
- Develop and enhance AI tools and dashboards to improve operational efficiency and monitoring
Required Qualifications
- 2-3 years of relevant professional experience, including at least 1 year with AI tools
- Proficiency in Python and/or Node.js, along with advanced SQL knowledge
- Experience with Jira, Angular, Snowflake, and AWS
- Familiarity with ticketing systems such as Zendesk or Intercom
- Strong analytical skills and a customer-first mindset
Complete Job Description
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