Technical Operations Support Specialist
Job Summary
A company is looking for a Technical Operations Support Specialist to join their team remotely.
Key Responsibilities
- Provide friendly, effective support to internal users and maintain communication regarding issue status and resolution
- Assist in logging, tracking, and resolving incidents and service requests while supporting standard business processes
- Contribute to maintaining service level agreements (SLAs) and generate performance reports related to ticket volume and resolution times
Required Qualifications
- Bachelor's Degree
- Familiarity with support ticketing systems
- Experience with Salesforce, SAP, or other CRMs
- Knowledge-Centered Service (KCS) Certification is a plus
COMPLETE JOB DESCRIPTION
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Company Overview
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