Technical Partner Manager
Job Summary
Serving as the technical face of credit union partners, the full-time Technical Partner Manager will manage partner technical relationships, support sales and success teams with technical discussions, and oversee partner configuration and data exchange operations in a remote environment.
Key responsibilities
- Manage partner technical relationships and facilitate communication between credit union IT staff and the engineering team
- Support sales and success teams by preparing for technical discussions and addressing technical agenda items during partner meetings
- Oversee partner configuration, including provisioning accounts, managing API credentials, and troubleshooting data exchanges
Required qualifications
- 4+ years in a technical, partner- or customer-facing role such as solutions consulting or technical account management
- Working understanding of email authentication methods (SPF, DKIM, DMARC) and DNS record management
- Familiarity with authentication protocols (OAuth 2.0, SAML, OIDC) at the configuration level
- Experience explaining technical architecture to non-specialists and managing complex conversations without becoming adversarial
- Proficiency in using AI tools to enhance documentation and communication processes
Complete Job Description
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