Technical Phone Support Specialist

Job Summary

A company is looking for a Phone Support Specialist.

Key Responsibilities

• Answer customer calls, assist with inquiries, and gather necessary information
• Provide technical support, handle complaints, and ensure compliance with training protocols
• Document client interactions and maintain accurate records in the CRM tool

Required Qualifications

• High school diploma required
• 1+ years of customer service experience
• 1+ years of experience troubleshooting devices (preferred)
• Ability to work on a computer for up to 8 hours daily
• Reliable internet connection and a quiet workspace