Technical PiMS Coordinator

Job Summary

A company is looking for a PiMS Coordinator to facilitate transitions between Practice Information Management Systems for clients.

Key Responsibilities

• Consolidate ownership of the entire PiMS switch cycle for customers, serving as the single point of contact for technical switches
• Manage technical coordination within internal systems and oversee Zendesk and JIRA ticket submissions and monitoring
• Proactively communicate PiMS-specific changes and requirements to customers and execute post-switch validation checks

Required Qualifications

• 1+ years of experience in a technical Customer Success, Implementation, or Technical Support role focused on software integration
• Proven proficiency in executing and verifying system configurations, API connections, and data migration
• Direct experience with Practice Information Management Systems (PiMS) or complex software integrations
• Experience managing technical workflows and submitting tickets for cross-functional resolution
• Experience in the veterinary, pet care, or healthcare-adjacent industry is a plus