Technical Printer Support Representative

Job Summary

Providing exceptional technical support remotely, the full-time Technical Printer Support Representative I will efficiently handle inbound customer inquiries, resolve complex inkjet printer issues, and ensure customer satisfaction through a first call resolution strategy.

Key responsibilities

• Deliver positive technical support to customers via phone, analyzing and troubleshooting issues
• Document interactions and resolutions while utilizing available software and network tools
• Assist customers in making purchase decisions and completing orders on the Canon website

Required qualifications

• High school diploma or equivalent
• Previous customer service or call center experience
• Demonstrated knowledge of PC operating systems such as Windows and/or MAC
• Intermediate to advanced skills with internet navigation and MS Office
• Ability to work independently in a fast-paced virtual environment