Technical Printer Support Representative

Job Summary

A company is looking for a Technical Printer Support Representative I (Laser).

Key Responsibilities

• Provide technical support to customers via phone, email, and chat
• Analyze and troubleshoot complex laser printer issues to recommend solutions
• Document interactions and resolutions using available software and tools

Required Qualifications

• High school diploma or equivalent
• Previous customer service or call center experience
• Knowledge of PC operating systems such as Windows and/or MAC
• Intermediate to advanced skills with internet navigation and email
• Proficiency in keyboarding and MS Office applications