Technical Printer Support Representative
Job Summary
Providing remote technical support, the full-time Technical Printer Support Representative will efficiently handle inbound customer calls, resolving various inkjet printer issues while ensuring customer satisfaction through a first call resolution strategy.
Key responsibilities
- Deliver professional technical support to customers via phone, addressing inquiries and troubleshooting issues
- Utilize software and network tools to identify, research, and resolve customer inquiries promptly
- Document interactions and resolutions accurately in the company's applications
Required qualifications
- High school diploma or equivalent
- Previous customer service or call center experience
- Demonstrated knowledge of PC operating systems such as Windows and/or MAC
- Intermediate to advanced skills in internet navigation and MS Office
- Ability to work independently and manage time effectively in a fast-paced virtual environment
Complete Job Description
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