Technical Product Analyst

Job Summary

A company is looking for a Technical Product Analyst I to provide technical customer service for its software.

Key Responsibilities

• Monitor and manage support ticketing system, ensuring timely resolution of customer issues
• Participate in collaborative engagements to resolve client issues and cases
• Seek training opportunities to enhance product knowledge

Required Qualifications

• 1+ year of Help Desk and/or customer service experience
• 1+ year of scripting experience (SQL, Progress, Powershell, etc.)
• 1+ year of basic PC troubleshooting and/or repair experience
• 1+ year of experience with Microsoft Office suite
• Must be 18 years of age or older