Technical Product Analyst

Job Summary

A company is looking for a Technical Product Analyst II to provide technical customer service for their software.

Key Responsibilities

• Manage and resolve complex client software issues, including software hot fix updates and client escalations
• Document troubleshooting processes and contribute to team knowledge to improve resolution times
• Participate in collaborative meetings and mentor peers in areas of expertise

Required Qualifications

• 2+ years of Help Desk and/or customer service experience
• 2+ years of scripting experience, including SQL, Progress, and PowerShell
• 2+ years of basic PC troubleshooting and repair experience
• 2+ years of experience with the Microsoft Office suite
• Bachelor's or Associate's degree in IT or a related field is preferred