Technical Product Analyst

Job Summary

A company is looking for a Technical Product Analyst I.

Key Responsibilities

• Provide technical customer service for software, logging and tracking support issues
• Monitor support ticketing system and manage client cases to resolution within defined guidelines
• Participate in collaborative meetings and seek training opportunities to enhance product knowledge

Required Qualifications

• 1+ year of Help Desk and/or customer service experience
• 1+ year of scripting experience (SQL, Progress, Powershell, etc.)
• 1+ year of Basic PC Troubleshooting and/or Repair
• 1+ year of experience with Microsoft Office suite
• Must be 18 years of age or older