Technical Product Analyst

Job Summary

Providing technical customer service for the ImageRPS application, the full-time Technical Product Analyst will support external customers by troubleshooting remittance transactions and managing support tickets in a remote environment.

Key responsibilities

• Monitor and manage the support ticketing system, ensuring timely resolution of incoming issues within defined SLA guidelines
• Deliver technical support for remittance processing, file ingestion, and transaction workflows to ensure accurate client operations
• Participate in collaborative meetings to address client issues and actively seek training opportunities to enhance product knowledge

Required qualifications

• 1+ year of Help Desk and/or customer service experience
• 1+ year of experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira)
• 1+ year of basic PC troubleshooting and/or repair experience
• Proficiency in Microsoft Office Suite
• Document creation experience