Technical Product Analyst
Job Summary
Providing technical customer service remotely, the full-time Technical Product Analyst will manage support tickets, achieve utilization goals, and resolve client cases while developing knowledge of Deluxe software.
Key responsibilities:
- Monitor the support ticketing system and manage incoming support issues within defined SLA guidelines
- Achieve performance metrics including Follow-Up Compliance and First Call Resolution
- Handle incoming client cases and participate in collaborative engagements for case resolution
Required qualifications:
- 1+ year of Help Desk and/or customer service experience
- 1+ year of scripting experience, including SQL, Progress, or Powershell
- 1+ year of Basic PC Troubleshooting and/or Repair
- 1+ year of experience with the Microsoft Office suite
- Document creation skills
Complete Job Description
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