Technical Product Analyst
Job Summary
Providing technical customer service for Deluxe software, the full-time Technical Product Analyst III will manage complex client software issues, lead client escalations, and serve as a subject matter expert while working remotely.
Key responsibilities:
- Handle complex client software issues and manage software hot fix updates for clients
- Document customer interactions and maintain clear communication throughout the support ticket lifecycle
- Lead client escalations to resolution and participate in collaborative meetings with internal and external customers
Required qualifications:
- High School diploma
- 3+ years of Help Desk and/or customer service experience
- 3+ years of scripting experience, including SQL, Progress, and Powershell
- 3+ years of Basic PC Troubleshooting and/or Repair experience
- 3+ years of experience with Microsoft Office suite
Complete Job Description
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