Technical Product Analyst
Job Summary
Providing technical customer service, the full-time Technical Product Analyst II will manage complex client software issues, document customer interactions, and mentor peers while working remotely.
Key responsibilities:
- Handle complex client software issues and manage escalations, ensuring adherence to service level objectives
- Document troubleshooting processes and maintain clear communication with stakeholders throughout the support ticket lifecycle
- Participate in collaborative engagements and contribute to team knowledge to enhance resolution times
Required qualifications:
- 2+ years of Help Desk and/or customer service experience
- 2+ years of scripting experience, including SQL, Progress, or PowerShell
- 2+ years of basic PC troubleshooting and/or repair experience
- Proficiency in document creation and Microsoft Office suite
- Ability to work independently on assigned support cases
Complete Job Description
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