Technical Product Analyst
Job Summary
Providing technical customer service remotely, the full-time Technical Product Analyst will monitor support tickets, manage client cases, and strive to achieve performance metrics while developing knowledge of Deluxe software.
Key responsibilities
- Monitor the support ticketing system and manage incoming support issues within defined SLA guidelines
- Achieve designated utilization goals and satisfactory evaluations across multiple performance metrics
- Handle incoming client cases and participate in collaborative engagements focused on case resolution
Required qualifications
- 1+ year of Help Desk and/or customer service experience
- 1+ year of scripting experience, including SQL, Progress, or Powershell
- 1+ year of Basic PC Troubleshooting and/or Repair experience
- 1+ year of experience with Microsoft Office suite
- Document creation experience
Complete Job Description
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