Technical Product Management Director

Job Summary

A company is looking for a Director of Technical Product Management.

Key Responsibilities

• Drive technical product strategy and vision, creating objectives and roadmaps
• Lead change management for the development and lifecycle of AI bots in voice and digital channels
• Act as a hands-on technical product leader, contributing to discovery, solution design, and backlog refinement

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or related field
• Experience with omnichannel customer experiences, including contact center and CRM integration
• Experience working with engineering, operations, security, and business product teams in a matrixed environment
• Familiarity with call center operational metrics and their influence on product decisions
• Proven ability to adapt and influence in complex environments to achieve outcomes