Technical Product Manager

Job Summary

A company is looking for a Product Manager, Agentic Forecasting & Workforce Intelligence.

Key Responsibilities

• Build automated volume forecasting and translate forecasts into staffing requirements
• Design staffing logic for multitenant workforce planning and enable dynamic queue balancing
• Connect forecasting to the IT stack and build workflows for AI-first workforce planning

Required Qualifications

• Direct experience in Workforce Management (WFM) systems
• Experience with capacity planning in contact center or BPO environments
• Familiarity with systems like NICE, Verint, Genesys, or equivalent WFM environments
• Background in technical product management or applied analytics platforms
• Proficiency in using AI developer tools and working with structured datasets