Technical Product Manager - AI Solutions

Job Summary

A company is looking for a Product Manager II specializing in Customer Operations.

Key Responsibilities

• Build and maintain relationships with business partners to deliver AI solutions
• Conduct analysis to identify and prioritize high-value use cases for AI tools
• Develop product requirements documents and oversee testing and support processes

Required Qualifications and Education

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field
• 7-10 years of relevant product management or related work experience
• 5+ years of product management experience in customer service or enterprise e-commerce
• Experience with AI/ML solutions in a customer operations context
• Familiarity with enterprise CRM platforms, preferably Salesforce