Technical Product Owner
Job Summary
Working remotely on a long-term contract basis, the Technical Product Owner will manage product development for IVR and Contact Center solutions, leveraging cloud services and SQL skills to meet complex business requirements.
Key responsibilities:
- Oversee the development and execution of product strategies for IVR and Contact Center solutions
- Translate complex business needs into user stories with clear acceptance criteria
- Manage stakeholder relationships and ensure effective communication across teams
Required qualifications:
- 12+ years of proven experience as a Senior Product Owner, particularly in technical roles
- Strong background in Cloud Voice, Contact Center, and IVR technologies
- Hands-on SQL skills and knowledge of database management
- Experience with Twilio and familiarity with IVR insights reporting
- Ability to handle demanding stakeholders with strong interpersonal skills
Complete Job Description
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