Technical Product Owner
Job Summary
To lead the strategic evolution of contact center ecosystems, the contract-to-hire Technical Product Owner will manage product vision and architectural decisions for the Genesys platform while working remotely on EST hours.
Key responsibilities
- Own the product vision, roadmap, and outcomes for customer experience and contact center capabilities
- Evaluate current-state business processes and lead operational transformation initiatives
- Act as the primary subject matter expert for the Genesys platform, driving optimization and modernization efforts
Required qualifications
- 8+ years of experience in Product Management, Consulting, or Technical Leadership roles
- Deep experience with Genesys Cloud, Genesys Engage, or similar enterprise contact center platforms
- Strong understanding of contact center operations and customer engagement models
- Proven ability to lead executive-level discussions and influence strategic decisions
- Experience implementing AI-powered customer experience solutions and automation strategies
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