Technical Product Owner
Job Summary
To support a long-term contract, the remote Technical Product Owner will manage product development for IVR and Contact Center solutions, ensuring stakeholder needs are met through effective communication and decision-making.
Key responsibilities:
- Oversee the development of user stories and acceptance criteria based on complex business requirements
- Manage stakeholder relationships and ensure alignment on product vision and delivery
- Utilize SQL and reporting tools to analyze data and support Contact Center operations
Required qualifications:
- Proven experience as a Senior Product Owner with at least 10 years in a technical capacity
- Strong background in Cloud Voice, Contact Center, and IVR solutions
- Hands-on SQL skills for database management and reporting
- Familiarity with Twilio Insights and product management
- Ability to articulate complex requirements into clear user stories
Complete Job Description
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