Technical Product Specialist

Job Summary

A company is looking for a Technical Product Specialist, Decision Support.

Key Responsibilities

• Investigate and resolve complex customer-reported issues related to data and system functionality
• Analyze data discrepancies using SQL and system knowledge to identify root causes
• Document customer interactions and collaborate with cross-functional teams to improve system reliability

Required Qualifications

• 2+ years of experience in enterprise software, preferably in technical support or a customer-facing role
• Strong SQL skills, including the ability to write and troubleshoot complex queries
• Ability to understand and work within relational data models
• Proven ability to learn new technologies and systems quickly
• Experience managing multiple priorities in a fast-paced environment