Technical Product Support Associate
Job Summary
To support a growing product development team, the full-time Technical Product Support Associate will provide technical assistance to customers, generate documentation for inquiries, and collaborate with internal teams, all while working remotely and requiring travel for onboarding in the first week.
Key responsibilities:
- Receiving inbound technical-related phone calls and emails to guide customers through resolution steps
- Generating supporting documentation for technical product inquiries
- Collaborating with internal teams on warranty claims processing and product data accuracy
Required qualifications:
- Associate's degree in engineering, business, or relevant experience in customer relations or technical support
- Knowledge of CAD or architectural drawing software preferred
- Familiarity with electrical, electronic, or lighting-related products is a plus
- Experience with warranty and complaint processing
- Strong organizational skills and ability to manage projects from conception to delivery
Complete Job Description
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