Technical Product Support Associate
Job Summary
To support a growing product development team, the full-time Technical Product Support Associate will provide technical assistance to customers, generate documentation for inquiries, and collaborate with internal teams while working remotely, with the requirement to travel to the headquarters in Lansdale, PA for onboarding and training during the first week.
Key responsibilities:
- Receiving inbound technical-related phone calls and emails to guide customers in resolving issues
- Generating supporting documentation for technical product inquiries and assisting in advanced sales support
- Collaborating with the RMA department on warranty claims processing and ensuring product data accuracy with Product Managers and Engineering
Required qualifications:
- Associate's degree in engineering, business, or equivalent experience in customer relations or technical support
- Knowledge of CAD or architectural drawing software is preferred
- Familiarity with electrical, electronic, or lighting-related products is a plus
- Experience with warranty and complaint processing
- Strong organizational skills and ability to manage projects from conception to delivery
Complete Job Description
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