Technical Product Support Associate
Job Summary
To support a growing product development team, the full-time Technical Product Support Associate will provide technical assistance to customers, generate documentation for inquiries, and collaborate with various departments, all while working remotely on Eastern Standard Time with initial travel required for onboarding.
Key responsibilities:
- Receiving inbound technical-related phone calls and emails to guide customers toward resolutions
- Generating supporting documentation for technical product inquiries and assisting in advanced sales support
- Collaborating with the RMA department on warranty claims and ensuring product data accuracy with Product Managers and Engineering
Required qualifications:
- Associate's degree in engineering, business, or equivalent experience in customer relations or technical support
- Knowledge of CAD or architectural drawing software is preferred
- Familiarity with electrical, electronic, or lighting-related products is a plus
- Experience with warranty and complaint processing
- Strong organizational skills and a keen attention to detail
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,189 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
