Technical Product Support Specialist

Job Summary

A company is looking for a Technical Product Support Specialist to serve as the operational bridge between customers, support teams, and Product Engineering.

Key Responsibilities

• Serve as the final escalation point for complex B2B product issues, performing root-cause analysis
• Use data tools to investigate system behavior, validate data integrity, and identify failure patterns
• Act as the liaison between customer-facing teams and Engineering, translating customer pain points into technical documentation

Required Qualifications

• 2+ years of technical support or QA experience in a B2B SaaS environment
• Strong understanding of the software development lifecycle (SDLC) and experience with SQL
• Experience using Jira to track bugs and feature requests
• Ability to explain complex technical issues in simple language for non-technical stakeholders
• Familiarity with cloud data warehouses like Snowflake is preferred