Technical Product Support Specialist

Job Summary

A company is looking for a Technical Product Support Specialist III to provide mid-level technical support and improve customer service processes.

Key Responsibilities

• Provide mid-level technical product support to customers via various communication channels
• Investigate escalated issues and update incident logs while conveying customer feedback
• Lead and support a team of call center specialists while developing strategies to improve operations

Required Qualifications

• Bachelor's degree and 3+ years of experience, or 11 relevant years of experience in lieu of a degree
• Experience with technical product support
• Understanding of basic software engineering terminology